Hamill Baby Terms and Conditions
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Terms and Conditions 

placing an order

You can shop confidently on our secure website.

After ordering online, we will send you an email confirmation.

You can also place an order by telephone on 01824 750738.

 

parcel delivery

UK Free Delivery

We are currently offering free delivery for UK orders.

This service is usually Royal Mail 2nd Class Post and takes approx. 3-6 working days to arrive.

We will let you know when your goods have been dispatched.

 
UK Standard delivery 

This service is Royal Mail 1st Class Post or courier, and takes approx. 2-4 working days to arrive.

We will let you know when your goods have been dispatched.

The standard charge is £2.50 for smaller items, rising to £3.95 for heavier items. 

We will let you know when your goods have been dispatched.

Fast Track

We also offer a fast track service, where you can request we process your order within 24 hours and send your package out by 1st class post/courier.

 
Overseas Charges
Europe
We offer a weight-based postage system where the standard charge is £8.00 – although you will be charged less for lighter items, and more for larger items. 
You can find out how much you will be charged at checkout by selecting “Europe” as your “Delivery Method” on the checkout page.

Rest of World
We offer a weight-based postage system where the standard charge is £13.00 – although you will be charged less for lighter items, and more for larger items. 
You can find out how much you will be charged at checkout by selecting “Rest of World” as your “Delivery Method” on the checkout page.
As it is very difficult to calculate the actual delivery charge we may contact you if we have undercharged you.

For further information, please contact us as customerservices@hamillbaby.com  or telephone 01824 750738.

 

returns & refunds

We are happy to offer you a full refund or free exchange if you are not happy with any item.

Please return any unwanted item within 14 days, ensuring it is in the same un-used condition as when you received it to claim a refund/exchange.  Please ensure you enclose your name and address.

If you would like to exchange your item for another, we will send it out to you free of charge.  Please enclose a cheque for the difference, if applicable.  Alternatively we can take credit card payments by phone.

We recommend that you use registered mail to send items back to us as we cannot accept liability for loss or damage in transit.

The return address is:-

Customer Services,   Hamill BabyTan y Coed, Erw Las, Clocaenog, Ll15 2AX

STROLLI RIDER RETURNS - Please contact us on 01824 750738/ customerservices@hamillbaby.com to arrange your return.  Please do not return your Strolli Rider to the above address.

 

privacy

We treat customers' personal information with respect and in accordance with UK data protection laws.

We wil never knowingly pass your information to another company.

 

pricing

Hamill Baby reserves the rights to change their prices at any time.

 

legal

All items have been described as accurately as possible, however slight variations may occur with colour reproduction or text descriptions.  Liability for any claim shall not exceed the price of the goods supplied.  This does not affect your statutory rights.

Hamill Baby will not be held responsible for the content of any 3rd party links.

 

contact

Customer Services,   Hamill BabyTan y Coed, Erw Las, Clocaenog, LL15 2AX

Tel:  01824 750738

You may have to pay some import duty if your delivery address is outside the EU.  

e-mail: 

customerservices@hamillbaby.com 

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